Middle NOC Engineer, HPE Zerto
Apr 2025 – presentSecond-line incidents on disaster recovery and replication platforms.
- Take second-level incidents from the first report through to a fix, whether they arrive by portal, phone or email.
- Trace root causes through system and replication logs, lining up host, storage and network events to find where a distributed setup actually failed.
- Work out connectivity, name resolution and firewall problems inside customer networks.
- Write up what I find. Most of my fixes end up in the internal knowledge base so the next engineer does not start from nothing.
- Track and escalate everything through Jira, Confluence and Salesforce.